In business, mistakes will happen. You’ll make them and your customers will too. The main factor in many of these situations will simply be miscommunication. No matter how clearly...
It goes without saying that you can’t have a successful business without your customers. Not only are their purchases a source of revenue, but they are also great advocates...
Customer service can be challenging, and delivering it with sheer excellence in a volatile market makes it even more difficult. The world is continually changing, and catering to the...
“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards, a customer care expert Imagine these different scenarios. You have got a...
Customer experience (CX) is being seen as a strategic aspect for any organization that holds immense potential to generate long-term revenues. It can be defined as the interactions between...
Getting your customers to buy your product is quite a difficult task. You need to create killer ads that generate sales. But online stores and business sites also need...
Your small business’s customer service could be driving customers away. How can you know if you’re delivering the level of service customers expect? Microsoft’s 2016 State of Global Customer Service...
Getting a customer to pull the trigger on a transaction often takes a lot of moving parts. You have to have the product they want (or at least feel...
If you don’t own a restaurant, do you need to worry about online reviews? You might believe that online reviews don’t really matter to your customers. You may think...
There are several advantages of having a remote support team. You can offer 24/7 support with employees located across different time zones. You can also hire local talent for...